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Integrated service lines. One accountable workflow.

Services can be scoped individually or combined into a full returns lifecycle program across intake, QC, repair, parts, and disposition.

01

Returns Processing / INTAKE

Returns Processing

High-volume intake, receiving, logging, condition grading, and chain-of-custody tracking for consumer electronics returns.

-> Unit receiving and logging
-> Condition grading
-> Full chain-of-custody
INBOUND RETURNS
02

Quality Control / QC

Quality Control

Systematic functional testing, cosmetic grading, pass-fail documentation, and configurable QC criteria by product class.

-> Functional and cosmetic checks
-> Photo and technician sign-off
-> OEM-aligned QC workflows
QUALITY CONTROL
03

Refurbishment / AUTHORIZED

Refurbishment & Repair

Certified technicians perform component-level diagnostics, repair, cosmetic restoration, and repackaging to resale-grade specifications.

-> Component-level diagnostics
-> Cosmetic restoration and relabeling
-> Resale-grade preparation
REFURBISHMENT
04

Authorized Service / OEM

OEM-Authorized Service Programs

Factory-authorized service standards, warranty-valid repair workflows, and trained technician programs for major consumer brands.

-> OEM service standards
-> Warranty-valid repair records
-> Authorized technician workflows
AUTHORIZED SERVICE
05

Repair / DEPOT

Depot & On-Site Service Repair

Depot and field-service repair support for technical programs that require documented service records and controlled turnaround.

-> Depot repair operations
-> Service history records
-> Field replacement support
SERVICE REPAIR
06

Disposition / OUTBOUND

Outbound Logistics & Disposition

A/B/C grade routing, repackaging, kitting, and outbound shipping coordination across resale, parts harvest, OEM return, or recycling paths.

-> Grade-based routing
-> Repackaging and kitting
-> Carrier-connected outbound flow
DISTRIBUTION
07

Parts / INVENTORY

Parts & Inventory Management

In-house parts inventory with SKU-level controls, demand forecasting, and real-time visibility through WAI Systems integration.

-> SKU-level inventory control
-> Forecast-driven parts planning
-> Real-time WAI visibility
INVENTORY PLANNING
08

Board repair / TECHNICAL

Board Level Repair

Component-level diagnostics and board repair for modules, power paths, and technical assemblies that need deeper recovery work.

-> Board and module diagnostics
-> Technical rework support
-> Traceable repair logs
BOARD REPAIR

Commercial models

Three commercial models for different programs.

MODEL / A

Per-unit fixed

Single rate per processed unit for clean forecasting and steady throughput.

BEST FOR / STABLE VOLUME
MODEL / B

Labor + parts

Time-and-materials structure for technical repair programs with variable defect mix.

BEST FOR / COMPLEX REPAIR
MODEL / C

Shared savings

Commercial terms tied to recovered value when the alternative is write-down or scrap.

BEST FOR / DISTRESSED INVENTORY

Indicative pricing is provided after a scope review.

HD.

Engage

Share your category mix and return profile.

Share product type, expected volume, defect mix, and current disposition path.

Request indicative pricing